Euro Segway FAQ

Since 2018 there were approved a new segway regulations in Madrid and now rides for kids under 12 is not allowed.
For underage we provide mini e-bikes Xiaomi, or kick-scooter Xiaomi Pro, so kids can take part in the tour on it.
The minimum age for riding those is 8 years.
By the way minimal weight to ride a segway is 35 kg.

Cancellation of your tour is possible 48 hrs. in advance, via email or phone. Later cancellations can not be accepted. We trust our customers to show up for their scheduled tours. In case of light rain we provide raincoats. In case of hard rain tour could be re-scheduled or cancelled by your request.
Detailed Cancellation policy for groups 10+ pax and company events we provide by your request.

Segway PT is a personal transporter, by the local Spanish regulations it is like a bicycle.
Using electric scooters up to 300 Watt with a maximum speed up to 25 km/h we going in a bicycle transport category too. You need not driver’s license to go on it. But riding a scooter also as a bicycle in Spain you should follow the rules and do not drink alcohol or use drugs before or during a ride.

The safety of your unborn child is our priority, therefore pregnant women are not allowed on Segway tours. If you are professional in bike or kick-scooter riding we can offer you some of those to join any our tours.

We have enough resources to provide a tour for you. But sometimes could happened that all the guides are on tour but someone just show-up and wants to go on tour right now… It is highly recommended to book in advance in order to avoid any disappointment.

Payment to be made in our office on the tour day. You can pay in cash (EUR or USD) or by card.
If you prefer to pay in advance by a bank transfer – invoice will be issued by a request. Alternatively, you can pay by PayPal or by a credit card via PayPal.

All our guides speak English and Spanish as default ;). They are trained to speak English slowly and articulate well with customers who are not native in English. We have German-speaking, Russian-speaking and Portuguese-speaking guides in our team too so booking in advance is highly recommended. Also we have external guides in other languages (French, Italian etc.) but they are not available at any time. Please let us know your preference in the Add Comment field during the booking and we will check other languages availability ASAP.

In case you choose an open group option than other people could be on tour. But not more than 8 people in a group.
If you choose Private tour option than the tour would be completely private. There will be only you (your party) and a tour guide. We will not merge different groups in this case.